Please ensure that the microphone is not muted in your operating system and that the Razer Kraken Xbox One is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.Please ensure the Razer Kraken Xbox One is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.The serial number should start with two Alpha characters and be followed by 13 characters.You can also find the serial number on the bottom panel of the original retail box.
Have you updated your controller’s software to support the Stereo Headset Adaptor? You will know it’s plugged in properly if you press the mute button and the LED lights up.
The language selection is based on the driver version installed on the computer. To correct this issue, uninstall the software and download the appropriate drivers from here.
We are sorry if there are any delays in processing your order.
The receipt must show the product description and price.
Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.